TV Parts you need, TODAY! 930-212-1975

Terms of service

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

 

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.

Due to return packages being marked as delivered when they are not if you use the UNITED STATES POSTAL SERVICE to return your package, we can not guarantee we will issue you a refund.

If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order. If you return a part WITHOUT SUBMITTING THE RETURN REQUEST FORM AND RECEIVING A RETURN MERCHANDISE NUMBER - and IF WE can match the product with the order, the refund will consist of a 40% restocking fee due to voiding the terms that were agreed upon and the time/labor it took to track down the order/part/ etc.

It is the customer's responsibility to ensure the part they are ordering is compatible. If you order by model number, generic board number, etc., and it can be confirmed that you have ordered the incorrect part for your specific TV - the part is considered not needed and is subjected to the "not needed" warranty - return started within 30 days of receipt of item, item shipped back within 30 days of receiving the authorization via email from the Returns Department then finally 90 days from the date we receive your return to email or call us to finalize the return. If the return is not finalized within the 90-day period, your return will be closed, the refund will be forfeited, and the part will be recycled. We list a helpful guide on the homepage for identifying your part number, provide contact information for email communications to confirm your part number, and are available via phone M-F 8:00 am-4:30 pm CST for assistance ordering the correct part. DO NOT ORDER BY ANY OTHER NUMBER THAN THE CONFIRMED MANUFACTURER'S PART NUMBER or a known substitute- IF YOU DO NOT KNOW WHAT NUMBER ON THE PART TO ORDER BY, REACH OUT TO US. WE CAN HELP!

You have 30 days after you receive your order to obtain a Return Authorization Number or request a free warranty replacement. We do not offer replacements outside of the 30-day warranty as the odds of the part failing outside of the warranty is rare without there being another issue in the set causing said part to fail. We cannot process your return without a Return Authorization Number. You have 30 days after you get your RMA number to put your return package in the mail stream, or your RMA number will expire. Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping. You have ninety days from the date we receive your return to call or email us to finalize your return. If you have not contacted us within ninety days, your return will expire, and the refund will be forfeited.

Original shipping costs are ALWAYS non-refundable as they are paid directly to the shipper to provide you with the delivery service.

Due to the difficulty of diagnosing issues with televisions, we offer returns on parts that are not needed. Still, these parts will be subject to a 20% restocking fee, and the buyer is responsible for the return shipping costs.

If you purchase a repair KIT, you must return all of the parts in the KIT to be refunded. We will not accept partial returns on kits. For example, if your kit contains three parts, all three must be returned.

If you receive warranty replacement parts from us, you must contact us for instructions on returning parts. You have five business days after receiving your replacement part to contact us. Failure to do so may result in being charged for replacement parts.

If a part is returned without allowing TV Parts Today to honor our warranty (sending a replacement part), the buyer is responsible for the return shipping costs plus a 20% restocking fee.

If you receive a part that is suspected to be defective, you must allow us to honor our warranty and send a replacement part. Failure to do this will result in a 20% restocking fee, and the buyer is responsible for the return shipping costs. Regardless of the current stock status of the part, please submit the replacement request if you are willing to accept a replacement. We enter new inventory all day every day and could receive your part before your request is processed; there are also cross parts/substitute parts that are known to be electronically equivalent that could be sent as a replacement. If we do not have a replacement part to offer at the time your form is processed, we will then set you up with a return and refund. 

You may receive a “substitute” or “electronically equivalent” part when ordering from us - the manufacturer has guaranteed these parts to work in place of one another; refusing to attempt the repair using the part would make the part be considered not needed and would be subjected to the not needed warranty (20% restocking fee & customer pays the return shipping). If you feel you may have received the wrong part, please check to see if the part you received is a substitute for the part you ordered. You can always call to let us help you confirm if this is the case.

International replacement orders may be subjected to shipping charges.

All TV Parts Today parts are marked with distinctive identifiers to ensure that the parts we receive back are the ones we sent out. If you accidentally return a part that is not ours, we will contact you via email, and if we do not hear anything back within two weeks, we will recycle the part. The Return Authorization Number should be printed outside the box and on the return shipping label. Our Returns Department must receive your return within thirty days of receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we cannot process your return.

You will not receive a refund if your return is not in a box and properly packaged.

To finalize your return, you must confirm that we have received your return package using the tracking information. Then, you must call our facility at 930-212-1975 to finalize the return process. You have ninety days to finalize your return when we receive your package.

All import fees, duties, taxes, or any other fees are levied by your country and are the international customer's responsibility.

International returns only:

The customer will pay international return shipping costs. The customer must include a shipping receipt required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for "defective" items are eligible for a refund. Those refunds will be in the form of a TV Parts Today store credit only. A return shipping receipt will be required for all return shipping refunds.




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