Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.





All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.

Due to return packages being marked as delivered when they are not, if you use the UNITED STATES POSTAL SERVICE to return your package, we can not guarantee we will issue you a refund.

If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order. If you return a part WITHOUT SUBMITTING THE RETURN REQUEST FORM AND RECEIVING A RETURN MERCHANDISE NUMBER - and IF WE can match the product with the order, the refund will consist of a 40% restocking fee due to voiding the terms that were agreed upon and the time/labor it took to track down the order/part/ etc.

It is the customer's responsibility to ensure the part they are ordering is compatible. If you order by model number, generic board number, etc., and it can be confirmed that you have ordered the incorrect part for your specific TV - the part is considered not needed and is subjected to the "not needed" warranty - return started within 30 days of receipt of item, item shipped back within 30 days of receiving the authorization via email from the Returns Department then finally 90 days from the date we receive your return to email or call us to finalize the return. If the return is not finalized within the 90-day period, your return will be closed, the refund will be forfeited, and the part will be recycled. We list a helpful guide on the homepage for identifying your part number, provide contact information for email communications to confirm your part number, and are available via phone M-F 8:00 am-4:30 pm CST for assistance ordering the correct part. DO NOT ORDER BY ANY OTHER NUMBER THAN THE CONFIRMED MANUFACTURER'S PART NUMBER - IF YOU DO NOT KNOW WHAT NUMBER ON THE PART TO ORDER BY, REACH OUT TO US. WE CAN HELP!

You have 30 days after you receive your order to obtain a Return Authorization Number. We cannot process your return without a Return Authorization Number. You have 30 days after you get your RMA number to put your return package in the mail stream, or your RMA number will expire. Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping. You have ninety days from the date we receive your return to call or email us to finalize your return. If you have not contacted us within ninety days, your return will expire, and the refund will be forfeited.

Original shipping costs are ALWAYS non-refundable as they are paid directly to the shipper to provide you with the delivery service.

Due to the difficulty of diagnosing issues with televisions, we offer returns on parts that are not needed. Still, these parts will be subject to a 20% restocking fee, and the buyer is responsible for the return shipping costs.

If you purchase a repair KIT, you must return all of the parts in the KIT to be refunded. We will not accept partial returns on kits. For example, if your kit contains three parts, all three must be returned.

If you receive warranty replacement parts from us, you must contact us for instructions on returning parts. You have five business days after receiving your replacement part to contact us. Failure to do so may result in being charged for replacement parts.

If a part is returned without allowing TV Parts Today to honor our warranty (sending a replacement part), the buyer is responsible for the return shipping costs plus a 20% restocking fee.

If you receive a part that is suspected to be defective, you must allow us to honor our warranty and send a replacement part. Failure to do this will result in a 20% restocking fee, and the buyer is responsible for the return shipping costs. Regardless of the current stock status of the part, please submit the replacement request if you are willing to accept a replacement. We enter new inventory all day every day and could receive your part before your request is processed; there are also cross parts/substitute parts that are known to be electronically equivalent that could be sent as a replacement. If we do not have a replacement part to offer at the time your form is processed, we will then set you up with a return and refund. 

You may receive a “substitute” or “electronically equivalent” part when ordering from us - the manufacturer has guaranteed these parts to work in place of one another; refusing to attempt the repair using the part would make the part be considered not needed and would be subjected to the not needed warranty (20% restocking fee & customer pays the return shipping). If you feel you may have received the wrong part, please check to see if the part you received is a substitute for the part you ordered. You can always call to let us help you confirm if this is the case.

International replacement orders may be subjected to shipping charges.

All TV Parts Today parts are marked with distinctive identifiers to ensure that the parts we receive back are the ones we sent out. If you accidentally return a part that is not ours, we will contact you via email, and if we do not hear anything back within two weeks, we will recycle the part. The Return Authorization Number should be printed outside the box and on the return shipping label. Our Returns Department must receive your return within thirty days of receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we cannot process your return.

You will not receive a refund if your return is not in a box and properly packaged.

To finalize your return, you must confirm that we have received your return package using the tracking information. Then, you must call our facility at 930-212-1975 to finalize the return process. You have ninety days to finalize your return when we receive your package.

All import fees, duties, taxes, or any other fees are levied by your country and are the international customer's responsibility.

International returns only:

The customer will pay international return shipping costs. The customer must include a shipping receipt required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for "defective" items are eligible for a refund. Those refunds will be in the form of a TV Parts Today store credit only. A return shipping receipt will be required for all return shipping refunds.




Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of TV Parts Today. The collective work includes works that are licensed to TV Parts Today. Copyright 2003, TV Parts Today ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TV Parts Today or purchasing TV Parts Today products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TV Parts Today or to purchase TV Parts Today products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TV Parts Today. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of TV Parts Today used in the site are trademarks or registered trademarks of TV Parts Today


Limitation of Liability
TV Parts Today shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TV Parts Today has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a TV Parts Today product is mistakenly listed at an incorrect price, TV Parts Today reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TV Parts Today reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TV Parts Today shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TV Parts Today without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
TV Parts Today may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TV Parts Today.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TV Parts Today products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TV Parts Today products) must be commenced within one (1) year after the claim or cause of action arises. TV Parts Today's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TV Parts Today may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TV Parts Today or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
TV Parts Today does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TV Parts Today is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TV Parts Today reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TV Parts Today in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless TV Parts Today, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, TV Parts Today may link to sites operated by third parties. However, even if the third party is affiliated with TV Parts Today, TV Parts Today has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TV Parts Today. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TV Parts Today seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).