Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
To return a part or request a replacement part, please click here
Due to return packages being marked as delivered when they are not, if you use USPS to return your package, we can not guarantee we will be able to issue you a refund.
If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order.
You have 30 days after you receive your order to obtain a Return Authorization Number. We will not be able to process your return without a Return Authorization Number. You have 30 days after you get your RMA number to put your return package in the mail stream or your RMA number will expire. Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping.
We do not refund original shipping costs due to the vast majority of our customers using our parts for diagnostic purposes.
Due to the difficulty of diagnosing issues with televisions, we DO offer returns on parts that are not needed but these parts will be subject to a 20% restocking fee and the buyer is responsible for the return shipping costs.
If you receive any warranty replacement parts from us, you must contact us for instructions on returning parts. You have 5 business days after receiving your replacement part to contact us. Failure to do so, may result in being charged for replacement parts.
In the event a part is returned without allowing TV Parts Today to honor our warranty (sending a replacement part), the buyer is responsible for the return shipping costs plus a 20% restocking fee.
If you receive a part that is suspected to be defective, you must allow us to honor our warranty and send a replacement part. Failure to do this will result in being charged a 20% restocking fee and the buyer is responsible for the return shipping costs.
You may receive a substitute part when ordering from us. If you feel you may have received the wrong part, please check to see if the part you received is a substitute for the part you ordered. You can always call in to let us help you confirm if this is the case.
International replacement orders may be subjected to additional shipping charges.
All import fees are the responsibility of the international customer.
International return shipping costs will be paid by the customer. Customer must include a shipping receipt which will be required for all return shipping refunds. After the return is received and warranty is verified by our Returns Department, the return shipping costs for "Defective" items are eligible for a refund. Those refunds will be in the form of a TV Parts Today store credit only. A return shipping receipt will be required for all return shipping refunds.
A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. We test all returned boards and keep a customer log to deter customers from falsely claiming a faulty board. The Return Authorization Number should be clearly printed on the outside of the box and on the return shipping label. Our Returns Department must receive your return within 30 days of you receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we will be unable to process your return.
If your return is not in a box and properly packaged, you will not receive a refund.
To finalize your return, you will need to confirm that we have received your return package using the tracking information. Then, you must call our facility at 930-212-1975 to finalize the return process. You have 30 days from when we receive you package to finalize your return.
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Use of Site
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