Return / Warranty Policy

In order to issue a return, you MUST call 1 (800) 203-7484 to obtain an RMA number. We will not issue returns through email. If you return product with no RMA, we cannot guarantee that we will be able to match the product with the order. For this reason, all products returned without an RMA will be subject to a $10 "Order Locating" fee. If we receive your return without an RMA number, we will hold it for two weeks and if we do not hear from you within two weeks, your return will be recycled and there will be no way to process a refund.

You have 30 days after your order date to obtain an RMA number. We will not be able to process your return without an RMA number. One invoice/order per RMA number.

A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. We test all returned boards and keep a customer log to deter customers from claiming a faulty board. Please read the “Incorrect Parts Returned” below for more details.The RMA number should be clearly printed on the outside of the box and on the return shipping label.
Our Returns Department must receive your return within 30 days of you receiving your RMA number. If not, the RMA will be closed, and we will be unable to process your return. Any replacement parts must be purchased at this point.

We do not refund original shipping costs. Only the board cost minus potential fees. For all new/unused parts, the buyer is responsible for the return shipping costs plus a 20% restocking fee.


Components
There are no new/unused returns on components. All components carry a DOA warranty; however, we will not accept any components that appear to be previously installed. Please contact our Returns Department if you have a DOA component.


Incorrect Parts Received
Customers must notify TV Parts Today within five business days of receipt of any part that is shipped in error. We will not honor any claims after the five business days.


Warranty Claims
Every part is covered under a 30-day warranty from the original order date. The warranty protects you from DOA or defective parts. A warranty claim will be denied for boards returned in any condition other than how they were sent. Our marked item must be well packaged, with original packaging materials, including the antistatic bag for electronic items.

Once we receive the returned part, it is inspected and identifying markers are checked. If your warranty claim is approved, we will send you a replacement part. If you refuse a replacement for a defective part and wish to return the item for refund, we will not pay the return shipping cost, and you will be refunded the cost of the part less a 20% restocking fee as store credit unless otherwise stated. If we do not have a compatible replacement part to offer under the 30-day warranty, we will pay the return shipping cost and refund via store credit unless otherwise stated.


We do not refund the original shipping charges.

Store credit is valid for 90 days from the date it is issued.

***Please allow up to 30 days from the date we receive your return for your refund to be processed.


Incorrect Parts Returned
All of our TV parts are marked with a unique identifier. Please do not alter or tamper with your part and its labels. Prior to claim approval, your parts will be inspected for the identifying markings and labels. If you return the incorrect part, or a part that does not have our markings, we will notify you by email that we received the incorrect part and will give you two weeks to return the correct part to us. If we do not hear from you within two weeks of receiving the wrong part, we will recycle the part that was returned, your claim will be denied, and we will be unable to issue a refund.