Return / Warranty Policy

Due to return packages being marked as delivered when they are not if you use USPS to return your package, we can not guarantee we will be able to issue you a refund.

If you return a product without a Return Authorization Number written on the box, we cannot guarantee that we will be able to match the product with the order. If you return a part WITHOUT SUBMITTING THE RETURN REQUEST FORM AND RECEIVING A RETURN MERCHANDISE NUMBER - and IF WE can match the product with the order, the refund will consist of a 40% restocking fee due to voiding the terms that were agreed upon and the time/labor it took to track down the order/part/ etc.

It is the customer's responsibility to ensure the part they are ordering is compatible. If you order by model number, generic board number, etc, and it can be confirmed that you have ordered the incorrect part for your specific TV - the part is considered not needed and is subjected to the "not needed" warranty - return started within 30 days of receipt of item, item shipped back within 30 days of receiving the authorization via email from the Returns Department. We list a helpful guide on the homepage for identifying your part number, provide contact information for email communications to confirm your part number, and are available via phone M-F 8 am-4:30 pm CST for assistance ordering the correct part.

DO NOT ORDER BY ANY OTHER NUMBER THAN THE

CONFIRMED MANUFACTURER'S PART NUMBER.

IF YOU DO NOT KNOW WHAT NUMBER THAT IS, PLEASE,

REACH OUT TO US. WE CAN HELP!

You have 90 days after you receive your order to obtain a Return Authorization Number. We cannot process your return without a Return Authorization Number. You have 90 days after you get your RMA number to put your return package in the mail stream, or your RMA number will expire. Your return, whether suspected defective or not, must be shipped back in a box and properly packaged with bubble wrap to prevent damages from the return shipping. You have 90 days from the date we receive your return to call/email to finalize. If you have not contacted us within the 90 days, your return will expire, and the order will be ineligible for refund,


Original shipping costs are ALWAYS non-refundable as they are paid directly to the shipper to provide you with the delivery service.
Due to the difficulty of diagnosing issues with televisions, we DO offer returns on parts that are not needed, but these parts will be subject to a 20% restocking fee, and the buyer is responsible for the return shipping costs. Any part that is returned when receiving


If you purchase a repair KIT, you must return all of the parts in the KIT to be refunded. We will not accept partial returns on kits. For example, if your kit contains three parts, all three must be returned.

If you receive warranty replacement parts from us, you must contact us for instructions on returning parts. You have 5 business days after receiving your replacement part to contact us. Failure to do so may result in being charged for replacement parts.
If a part is returned without allowing TV Parts Today to honor our warranty (sending a replacement part), the buyer is responsible for the return shipping costs plus a 20% restocking fee.

If you receive a part that is suspected to be defective, you must allow us to honor our warranty and send a replacement part. Failure to do this will result in being charged a 20% restocking fee, and the buyer is responsible for the return shipping costs.

You may receive a “substitute” or “electronically equivalent” part when ordering from us - these parts have been guaranteed by the manufacturer to work in place of one another; refusing to attempt the repair using the part would make the part be considered not needed and would be subjected to the not needed warranty (20% restocking fee & customer pays the return shipping). If you feel you may have received the wrong part, please check to see if the part you received is a substitute for the part you ordered. You can always call in to let us help you confirm if this is the case.



International replacement orders may be subjected to shipping charges.

All import fees are the responsibility of the international customer.
International returns only:
International return shipping costs will be paid by the customer. The customer must include a shipping receipt required for all return shipping refunds. After the return is received and the warranty is verified by our Returns Department, the return shipping costs for "Defective" items are eligible for a refund. Those refunds will be in the form of a TV Parts Today store credit only. A return shipping receipt will be required for all return shipping refunds.


All TV Parts Today parts are marked with distinctive identifiers to ensure that the parts we receive back are the ones we sent out. If you accidentally return a part that is not ours, we will contact you via email, and if we do not hear anything back within two weeks, we will recycle the part. The Return Authorization Number should be printed on the outside of the box and on the return shipping label. Our Returns Department must receive your return within 30 days of receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we will be unable to process your return.

You will not receive a refund if your return is not in a box and properly packaged.

To finalize your return, you must confirm that we have received your return package using the tracking information. Then, you must call our facility at 930-212-1975 to finalize the return process. You have ninety days to finalize your return when we receive your package.


A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. We test all returned boards and keep a customer log to deter customers from falsely claiming a faulty board. The Return Authorization Number should be printed on the outside of the box and on the return shipping label. Our Returns Department must receive your return within 30 days of you receiving your Return Authorization Number. If not, the Return Authorization Number will be closed, and we will be unable to process your return. If your return is not in a box and properly packaged, you will not receive a refund. To finalize your return, you will need to confirm that we have received your return package using the tracking information. Then, you must call our facility at 930-212-1975 to finalize the return process.