You MUST call in to obtain an RMA number, no emails. (800) 203-7484
You have 60 days after your order date to obtain an RMA number. We will not be able to process your return without an RMA number. One invoice/order per RMA number.
A copy of the original invoice or packing slip must be included in the return shipping box. Please also note a detailed reason for the return. Please be honest with the issue. If it just did not resolve your problem, it is not always a bad part.
The RMA number should be clearly printed on the outside of the box and on the return shipping label.
Our Returns Department must receive your return of you receiving your RMA number. If not, the RMA will be closed, and we will be unable to process your return. Any replacement parts must be purchased at this point.
If we receive your return without an RMA number, we will hold it for two weeks, if we do not hear from you , your return will be recycled and there will be no way to process a refund.
For new/unused returns, the buyer is responsible for any return shipping costs, and will be charged a 20% restocking fee.
There are no new/unused returns on components. All components carry a DOA warranty; however, we will not accept any components that appear to be previously installed. Please contact our Returns Department if you have a DOA component.
All international return shipping costs will be paid by the customer and are non-refundable. For ‘wrong part sent’ claims, once the claim has been approved you will be eligible for a refund on the return shipping.
Incorrect Parts Received
Customers must notify TV Parts Today within five business days of receipt of any part that is shipped in error. We will not honor any claims after the five business days.
Every part is covered under a 60-day warranty from the original order date. The warranty protects you from DOA or defective parts. A warranty claim will be denied for boards returned in any condition other than how they were sent. Our marked item must be well packaged, with original packaging materials, including the antistatic bag for electronic items.
Once we receive the returned part, it is inspected and identifying markers are checked. If your warranty claim is approved, we will send you a replacement part.
If you refuse a replacement for a defective part and wish to return the item for refund, we will not pay the return shipping cost, and you will be refunded the cost of the part less a 20% restocking fee as store credit unless otherwise stated.
If we do not have a compatible replacement part to offer under the 60-day warranty, we will pay the return shipping cost and refund via store credit unless otherwise stated.
We do not refund the original shipping charges.
Store credit is valid for six months from the date it is issued.
***All returns are processed the Friday following their return, please allow up to 30 days for your refund to be processed from this date.
Incorrect Parts Returned
All of our TV parts are marked with a unique identifier. Please do not alter or tamper with your part and its labels. Prior to claim approval, your parts will be inspected for the identifying markings and labels. If you return the incorrect part, or a part that does not have our markings, we will notify you by email that we received the incorrect part and will give you two weeks to return the correct part to us. If we do not hear from you of receiving the wrong part, we will recycle the part that was returned, your claim will be denied, and we will be unable to issue a refund.
*If you do not agree with one of our policies listed, please contact us before purchasing the item. *